Refund and Return Policy

Last Updated: June 6, 2025

At Sauk Se, we strive to ensure your complete satisfaction with every purchase. However, due to the delicate nature of some of our products, especially live plants, our refund and return policy is designed to be strict to protect both our customers and our business operations. Please read this policy carefully before making a purchase.

1. General Conditions for Returns & Refunds

For any item to be eligible for a return and potential refund:

2. Specific Policy for Live Plants

Given the perishable nature of live plants, our policy for them is highly specific and location-dependent:

3. Exchanges

We only replace items if they are found to be defective or damaged (excluding live plants shipped to remote/village areas, as per policy above). If you need to exchange an item for the same item (due to damage or defect), please follow these steps:

  1. Send us an email immediately (on the same day of delivery) with your order details, a description of the damage/defect, and the mandatory unboxing video to: saukse.store@gmail.com.
  2. Once your exchange request is approved, we will provide instructions for returning the damaged item.
  3. You will be responsible for shipping the damaged item back to us at the following address:
    AD-109/10, Samar Dey Sarani
    P.O- Krishnapur, P.S- Baguiati
    Kolkata 700102, West Bengal
    India
  4. Upon receipt and inspection of the returned damaged item, we will dispatch the replacement item to you.

4. Refund Process

Once your return (if applicable under the policy) is received and thoroughly inspected for compliance with all stated conditions (including the unboxing video and same-day notification), we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved:

Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, typically within 7-10 working days. The actual time for the refund to reflect in your account may vary depending on your bank or payment service provider.

If your refund is rejected:

We will notify you of the rejection, stating the reasons (e.g., failure to meet time limit, absence of unboxing video, damage not covered by policy, or item not meeting return conditions).

5. Non-Refundable Items

6. Shipping Costs for Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

For exchanges, depending on the cause of damage, we may cover the shipping cost of sending the replacement item. This will be communicated upon approval of your exchange request.

7. Contact Us

For any questions regarding our Refund and Return Policy, or to initiate a return/exchange, please contact us:

📧 Email: saukse.store@gmail.com

📬 Contact Page: https://saukse.com/contact/

Your understanding and cooperation with our strict policy ensure that we can continue to provide quality products and service.

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